Our Install Process
At C & C Heating and Air Conditioning, we know that the decision to purchase a new heating and air conditioning equipment can be an intimidating and confusing process. We know that most home and business owners only make this decision a handful of times in their lives, if ever. This guide is designed to walk you through this process step by step. We want to make your decision to work with us as easy as possible.
Scheduling an appointment is easy. A customer service specialist is available to take your call to schedule a free in-home consultation any time, 24 hours a day, 365 days a year. Appointment times are incredibly flexible and include evenings and weekends. We prefer that all decision-makers be available for the appointment.
On your scheduled day, your comfort advisor will arrive and begin by asking you a series of simple questions to get a feel for your needs, your concerns, your budget, and your timeline. After carefully surveying your home and existing equipment setup, they will usually be able to present you with a series of options they feel will best fit your needs in the same visit. The comfort advisor’s goal is to select the system that is a great fit for you and your budget. We offer a variety of financing and payment options to help make the purchasing decision easier. Your comfort advisor is fully equipped to assist in securing this financing.
Your comfort advisor and our installation manager will work with you to schedule a time for your installation. Most installations take no longer than one day, and you will be fully aware of the required schedule. The installing technicians, led by a team leader, will arrive and begin your installation. They will protect their work area and the route to it through your home. They will work to remove any old equipment, begin placing the new equipment, and if necessary, take measurements for any sheet metal work. When they have finished their installation, they will tidy up the area. The team leader will do a final walk-through with you, demonstrating any important features and controls for you.
Once your new system has been installed our high-quality level service continues. Our dedicated staff of office personnel and your comfort advisor will continue working behind the scenes to ensure that the final pieces of your installation come together: warranty registration, rebate processing, maintenance agreements — all of these will be taken care of for you! Once all of this is completed, your comfort advisor will schedule a time to visit the installation, giving a careful eye to the details, and make sure you and the comfort advisor are 100% satisfied with every facet of the installation. They will go through each of the documents corresponding to the installation with you and leave you and your family to enjoy the benefits of your new system.